Privacy Policy Caturwin — Our User Data Protection

Caturwin ("we", "Platform", or "service") is fully committed to protecting the privacy of every user who accesses and uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you use the website, mobile app, and all services connected to the Caturwin platform.

By registering, accessing, or continuing to use Caturwin's services, you confirm that you have read and understood this Privacy Policy. This document forms an integral part of Caturwin's Terms and Conditions and applies to all users without exception.

We've written this policy in plain language — not a wall of confusing legal paragraphs. Our goal is for you to genuinely understand what happens with your data, not just click agree without knowing what you're agreeing to.

Caturwin collects various categories of data to operate the service optimally and meet legal obligations. Below is a full breakdown of the data we collect:

The data we collect is used responsibly for the following purposes:

• Service Operations: Processing registrations, managing accounts, verifying identities, and ensuring all deposit and withdrawal transactions run smoothly.
• Security & Compliance: Detecting suspicious activity, preventing fraud, fulfilling KYC/AML obligations, and responding to requests from authorized legal authorities.
• Service Improvement: Analyzing usage patterns in aggregate (not individually) to refine features, improve app performance, and enhance the gaming experience.
• Communication: Sending important account information, bonus and promotional notifications, and responses to any questions or complaints you submit.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of at-risk behavior and providing the necessary intervention in line with our commitment.
• Personalization: Tailoring game recommendations and promotions based on your playing preferences to make your platform experience more relevant.

Caturwin does not sell, rent, or trade your personal data to anyone. However, in operating the platform, we work with trusted partners who may process certain data on our behalf. Below are the categories of parties that may access your data and the reasons why:

• Payment Service Providers: Payment gateways and digital wallets that process deposit and withdrawal transactions must receive the necessary data to complete those transactions securely.
• Game Providers: Game content providers (such as Pragmatic Play, PG Soft, and others) receive minimal session data required to run games and record bet results.
• Identity Verification Service Providers: KYC partners who help verify the authenticity of identity documents you upload during the registration and account verification process.
• Cloud Infrastructure & Security: Server and cybersecurity service providers that store and protect our data to high security standards.
• Legal Authorities: Caturwin is required to comply with information requests from law enforcement agencies or regulatory authorities under applicable legal obligations.

All third-party partners we work with are bound by data confidentiality agreements and are prohibited from using caturwin user data for any purpose outside the agreed scope of cooperation.

Caturwin applies robust technical and organizational security measures to protect your data from unauthorized access, loss, damage, or accidental disclosure:

• Data encrypted in transit using TLS 1.3 — the most advanced communication security protocol currently available.
• Data encrypted at rest using AES-256 for all sensitive information stored on our servers.
• Role-based access control ensuring that only staff with a legitimate need can access user data.
• Security monitoring and intrusion detection operating 24 hours a day, every day.
• Regular security audits conducted by both internal teams and independent external parties.
• Encrypted data backups stored at separate locations for disaster recovery.

Caturwin uses cookies and similar tracking technologies to enhance your experience on the platform. Here are the types of cookies we use:

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may significantly affect platform functionality.

As a data subject, you have a number of rights you may exercise at any time regarding the personal data we hold:

Caturwin strictly prohibits use of its services by anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

The KYC verification process we apply is specifically designed to ensure that only adult users can fully access our services. If we find that an account belongs to a minor, the account will be immediately blocked and all related data will be deleted in accordance with our procedures.

If you know or suspect that a minor is using caturwin's services, please report it to our support team immediately so we can take swift action.

Caturwin retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including meeting legal obligations, resolving disputes, and enforcing our agreements.

• Active Account Data: Retained for as long as your account is active or until you submit an account closure and data deletion request.
• Financial Transaction Data: Retained for a minimum of 5 years after the transaction occurs, in accordance with applicable financial and anti-money laundering regulatory obligations.
• KYC Document Data: Retained for the duration of the active account plus any retention period required by regulation following account closure.
• Security Log: Retained for 12 months for security incident investigation and internal audit purposes.
• Communication Data (Chat/Email): Retained for 24 months for service quality and dispute resolution purposes.

Once the retention period ends, data will be securely deleted or anonymized so it can no longer be linked to your identity.

Caturwin may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or service improvements. Any changes will be published on this page with a clear update date at the top of the document.

For material changes that may significantly affect your rights, we will provide more prominent notice — whether through in-app notifications, website banners, or email sent to your registered account — at least 7 days before the changes take effect.

If you have any questions, feedback, or wish to exercise your rights regarding the personal data we hold, please don't hesitate to reach out to the caturwin team through the following channels:

• Live Chat: Available directly on the caturwin app and website, 24 hours a day with no days off.
• Email: [email protected] — for privacy and data protection inquiries, please mark the email subject as "Data Privacy" to be directed to the appropriate team.
• FAQ: Many common questions about privacy and your account are answered on our FAQ page.

Our team is committed to responding to all privacy-related inquiries within a maximum of 30 calendar days from the time the request is received. For urgent requests, we will endeavor to respond faster than that deadline.