Terms and Conditions Caturwin — Complete Platform User Guide

Welcome to caturwin. This document constitutes the Terms and Conditions ("Terms") governing all aspects of your use of the services, platform, mobile app, and website operated by caturwin (hereinafter referred to as the "Platform"). By registering, accessing, or using caturwin's services in any form, you confirm that you have read, understood, and agreed to all terms set out in this document.

These terms take effect from the first time you use the service and form a legally binding agreement between you as the user and caturwin as the platform operator. If you do not agree to any part or all of these terms, you are not permitted to use caturwin's services.

Caturwin's services are designed exclusively for adult users who meet the following criteria:

• Be at least 18 (eighteen) years of age at the time of registration.
• Possessing full legal capacity to enter into a binding agreement.
• Not residing in a region where the use of online gambling services is prohibited by law.
• Not currently under an active self-exclusion program on caturwin or any other registered platform.
• Registering under your own name and not on behalf of another person or legal entity.

Caturwin verifies age and identity through a KYC (Know Your Customer) process that must be completed before your first withdrawal. Required documents include a valid National ID (KTP) or passport, along with any additional supporting documents as needed.

Caturwin account registration is completed online via the website or mobile app. You are fully responsible for the accuracy of the information you provide during registration and are obligated to update that information should any changes occur.

• Each user is only permitted to hold one active account. Creating duplicate accounts is a violation of our terms.
• The name registered on the account must match the name on the official identity document used for KYC verification.
• You are solely responsible for keeping your account password secure. Never share your login details with anyone.
• Report to the caturwin support team immediately if you suspect your account has been accessed without authorization.
• Caturwin is not liable for losses resulting from unauthorized access by third parties caused by the user's failure to secure their login credentials.

Caturwin supports a wide range of payment methods commonly used in Indonesia, including bank transfers, digital wallets (DANA, OVO, GoPay), QRIS, and prepaid credit. All transactions are processed in Indonesian Rupiah (IDR).

Deposit Terms:

• Deposits may only be made using payment methods registered in your own name.
• Deposits from another person's bank account or digital wallet are not permitted and may result in account suspension.
• Minimum and maximum deposit amounts are subject to change in accordance with current policy and are displayed on the app cashier page.

Withdrawal Terms:

• Withdrawals can only be made to a bank account or digital wallet registered under the same name as your caturwin account.
• KYC verification must be completed before your first withdrawal is processed.
• Caturwin processes withdrawals within the timeframe displayed on the cashier page. Any delays due to additional verification will be communicated via account notification.
• Caturwin reserves the right to request additional supporting documents for withdrawals above a certain amount as part of standard compliance procedures.

Caturwin offers a range of bonuses and promotions for new users and loyal members. Each offer has specific terms and conditions that must be met before bonus funds can be converted into withdrawable balance.

• Every bonus has a wagering requirement (turnover/rollover) that must be fulfilled. Details are listed on each offer's promotions page.
• Each user is entitled to claim the same type of bonus only once, unless stated otherwise in the promotion's terms.
• Bonuses are non-transferable between accounts and cannot be cashed out directly without meeting the wagering requirements.
• Caturwin reserves the right to revoke bonuses claimed through means that violate our terms, including the use of duplicate accounts or technical exploits.

The caturwin VIP Program consists of four levels: Silver, Gold, Platinum, and Diamond. Level progression is determined by accumulated gaming activity. VIP benefits include weekly cashback, a personal account manager, and higher withdrawal limits. Full VIP program terms are available on the VIP page.

All games available on the caturwin platform — including online slots, fish shooting games, Live Casino, and Sports Betting — use a Random Number Generator (RNG) system that has been audited and certified by independent international bodies. All game outcomes are random and cannot be predicted or manipulated.

• Confirmed bets cannot be cancelled or modified except under specific conditions governed by the relevant game's terms.
• In the event of a technical error or system failure that affects game outcomes, Caturwin reserves the right to void the affected round and refund the wagered amount.
• Wins resulting from intentionally exploited software bugs are invalid and will not be paid out.
• Any dispute regarding game outcomes must be reported to the caturwin support team within 72 hours of the incident.

Caturwin is fully committed to protecting the privacy and personal data of every user. Data collection, use, and storage policies are governed separately in our Privacy Policy document, which forms an integral part of these Terms.

The personal data you provide — including your name, email address, phone number, and identity documents — is used solely for platform operations, identity verification, transaction processing, and service-related communications. Caturwin does not sell or rent your personal data to third parties for marketing purposes.

Users are strictly prohibited from performing the following actions when using caturwin's services:

• Registering more than one account or using an account belonging to someone else.
• Using automated software (bots, scripts, or similar programs) to interact with the platform.
• Engaging in money laundering or using the platform for illegal transactions of any kind.
• Exploiting technical vulnerabilities or bugs to gain unauthorized advantages.
• Colluding with other users to manipulate game outcomes.
• Using a VPN or location-masking technology to access the platform from a prohibited region.
• Initiating a chargeback or unauthorized deposit cancellation through a payment provider after funds have been used on the platform.
• Spreading false or misleading information about caturwin to other users or the public.

Users may voluntarily request account closure at any time by contacting the caturwin support team. Any remaining balance will be processed for withdrawal after verification is complete.

Caturwin reserves the right to close or suspend a user's account without prior notice under the following circumstances:

• There is strong evidence of a violation of these Terms.
• Account suspected of involvement in fraudulent activity or money laundering.
• The user is proven to have provided false information during registration or KYC verification.
• There is a legal request from a competent authority requiring account closure.

In cases of account closure due to a proven violation, Caturwin is not obligated to pay out any remaining balance. Users who believe their account was suspended unfairly may submit an appeal through our support team.

The caturwin platform is provided "as is". While we are committed to maintaining the highest possible service availability and reliability, caturwin does not guarantee that the service will always be available without interruption, free from errors, or suited to the specific needs of every user.

• Caturwin is not liable for any indirect, incidental, or consequential losses arising from the use of our services.
• Service disruptions due to scheduled maintenance, force majeure events, or third-party infrastructure failures are not the responsibility of Caturwin.
• Users are fully responsible for their own gaming decisions and the management of their betting funds.

Caturwin takes responsible gaming seriously. We provide a range of tools to help you manage your gaming habits in a healthy way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Play Time Reminder: Enable automatic notifications after a set play duration.
• Self-Exclusion: Temporarily disable your account (1 day to 6 months) or permanently if you feel you need to stop playing.
• Reality Mode: Display session duration and total amount wagered in real-time within the game interface.

Gaming should be a fun form of entertainment, not a source of stress. If you or someone you know needs help with gambling habits, contact the Caturwin support team immediately or visit our Responsible Gaming page for more information.

If you have any questions, complaints, or need clarification regarding these Terms and Conditions, the Caturwin support team is available to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week directly from the caturwin app or website.
• Support Email: [email protected] — response within 24 hours on business days.
• FAQ: Common questions can be found on our FAQ page, which is continuously updated.

Bahasa Indonesia is the official language of Caturwin customer support. All our support agents are trained staff ready to provide clear, targeted assistance — not generic template responses.